Refund Policy

Here's the whole policy in one sentence: if you buy a digital compliance guide from FleetDoc USA and you're not happy with it, email us within 30 days — we honor requests well past that, honestly — and you get every dollar back. No questions, no exit survey, no "are you sure" retention script, no requirement that you justify yourself. This page explains the details, but the sentence above is the policy. Everything else here is us showing our work.

The Short Version

• Window: 30+ days from the purchase date. We say "30+" because nobody at this company is going to argue with you about day 33. If you email us at day 45 because you finally got around to reading the guide and it wasn't what you needed, you're getting refunded.
• Amount: Full refund. 100% of what you paid. No restocking fee, no processing deduction, no partial credit nonsense.
• How to request: Email research@fleetdocusa.com with the email address you used to order and the title of the guide. That's all we need.
• Processing time: 5–10 business days back to your original payment method, depending on your bank or card issuer.
• Questions asked: None.

The guides this policy covers are the paid digital downloads in our catalog, priced between $19 and $39 depending on length and depth. Every one of them carries the same refund terms. There's no premium tier with different rules and no guide marked "final sale."

How to Request a Refund

Send an email to research@fleetdocusa.com. Put two things in it:

1. The email address you used when you ordered. This is how we find your order. If you write from a different address than you bought with, just tell us the purchase address in the body of the email.
2. The title of the guide. "The IFTA quarterly filing guide" is specific enough. You don't need an order number — the email plus title gets us there — but if you have the receipt, paste it in and it saves a step.

That's the entire process. You'll get a confirmation reply from a person, not an autoresponder, typically within one business day. The refund goes out from our side within two business days of your request. The remaining delay — the part that takes the total to 5–10 business days — is your bank or card network posting the credit, and that's outside anyone's control but theirs.

One practical note: if you're emailing about a guide you bought two days ago, mention whether the download itself failed. A broken download link is a different problem than an unwanted guide, and we can fix the link in five minutes — no refund needed, you keep your money working for you.

Why We Can Offer This

A policy this loose is only possible because of what we sell. Digital delivery means the marginal cost of one more copy of a guide is effectively zero. When you buy the $29 IFTA filing guide, nobody printed anything, nobody shipped anything, nobody has to restock a shelf if you send it back. The real cost of a guide is the weeks of research that went into writing it, and that cost is the same whether we sell a hundred copies or a hundred thousand.

So the economics work like this: if the refund rate stays reasonable — and it does, running in the low single digits — the honest policy costs us very little and buys an enormous amount of trust. A trucking operation runs on trust. You trust the broker to pay the invoice, you trust the shop to torque the lug nuts, you trust the scale house number. A compliance publisher asking for your $29 before you've read a page of the product should be willing to give it back without a fight. We are.

Compare that to how physical goods or service businesses handle refunds — return shipping, inspection, restocking fees, store credit. None of those justifications exist for a PDF and a spreadsheet template. Any digital publisher hiding behind a strict no-refunds policy is telling you their margins depend on keeping money from unhappy customers. Ours don't.

What Happens After a Refund

Two things, and we want to be straight about both of them.

First, your license to the guide is revoked. When you bought the guide, you bought a personal license to use it — read it, print a copy for the truck, keep the worksheets in your compliance binder. Once the money goes back to you, that license ends. This matters because the guides get updated. If you refunded the 2024 registration guide and you're still using its fee tables in 2026, you're working from stale numbers you no longer have any right to, and stale fee numbers cost real money at renewal time.

Second, please delete the files. We're not going to audit your hard drive, and there's no DRM in our downloads phone-homing to check whether you complied. This runs on the honor system, the same way a handshake deal at a truck stop does. You got your money back — wipe the guide from your downloads folder and any device it synced to. If you need the guide again later, it's still for sale, and if the price has changed it'll still be somewhere in that $19–$39 range.

We ask this not to be petty but because the guides are the entire revenue of the company. There's no ad network subsidizing this site, no investor money burning underneath it. Refunded guides that stay in circulation are how a small publisher dies. Most of you get that. The ones who don't are covered in the exceptions section below.

Refunds vs. Chargebacks — Email Us First

If you're unhappy with a purchase, you have two paths: ask us for a refund, or dispute the charge with your card issuer (a chargeback). Take the first path. Here's why it's better for you, not just for us.

A refund is faster. Our refund lands in 5–10 business days. A chargeback investigation typically runs 30 to 90 days, during which the outcome is genuinely uncertain. You might win. You might not. You might win and then have the dispute re-presented. With a refund, the outcome is certain the moment you send the email — the answer is yes.

A refund is less work. A chargeback means explaining the dispute to your bank, possibly in writing, possibly more than once. A refund means one email with two pieces of information in it.

Chargebacks carry collateral damage. Every chargeback costs the merchant a dispute fee — typically $15 to $25 — on top of the refunded amount, and a business that accumulates too many chargebacks gets dropped by its payment processor. For a $29 guide, that's a disproportionate weapon. We'd rather you use it never, because the refund path makes it unnecessary.

If you've emailed us about a refund and heard nothing for three full business days, something has gone wrong on our end — spam filter, missed inbox, whatever. Email again with "SECOND REQUEST" in the subject line. If that also goes unanswered, then a chargeback is justified and we won't contest it. But give the inbox two chances first. It has never needed three.

Free Content Is Free Forever

A word about the large majority of this site that costs nothing. The essays on DOT inspection prep, IFTA filing, registration renewal, insurance compliance, and fleet economics — along with every rate table, checklist, and walkthrough published outside the paid catalog — are free. Permanently. There's no trial period, no account wall, no "first three articles free" meter.

Which means there's also nothing to refund. If a free page didn't answer your question, the remedy is to email us and tell us what was missing — that's how the free pages get better, and several sections of this site exist because a driver wrote in and said "you didn't cover my situation." The refund policy applies only to purchases from the paid guide catalog. Nobody has ever needed a refund on a page they didn't pay for, and nobody ever will.

Processing Time, Step by Step

The total, end to end, is 5–10 business days, and the refund always goes back to the original payment method. We don't issue refunds to a different card, by check, or as store credit, for two reasons: it prevents refund fraud (stolen cards refunded to a different destination), and it keeps the bookkeeping clean. If the original card has been closed since the purchase, your bank will still route the credit to you — banks handle this routinely — but it can add a few days.

The Exceptions — Abuse Patterns

The no-questions policy covers honest dissatisfaction, and honest dissatisfaction is the overwhelming majority of what we see. But a policy with no edge cases at all gets exploited, so here's the one exception, stated plainly: we reserve the right to decline refunds that show an abuse pattern.

The classic example: the same customer buying a guide, refunding it, buying it again a month later, refunding it again. Once is a customer who changed his mind. Twice is odd. Three or more cycles of buy-and-refund on the same title is someone using the refund policy as a free rental program, and at that point the answer to the next refund request is no. The same goes for a customer who buys the entire catalog and refunds the entire catalog — all five or six guides at once, repeatedly. That's not dissatisfaction. That's extraction.

These calls get made by a person, looking at an actual order history, not by an automated rule. And the declined-refund cases to date number in the single digits across the whole history of the company. If you're a normal buyer who didn't get what you needed from a guide, nothing in this section is about you. Email and get your money back.

Questions Before You Buy

The best refund is the one that never has to happen. Every guide in the catalog lists exactly what's inside — sections, tables, page count — before you pay. If the listing doesn't answer whether the guide covers your situation, email research@fleetdocusa.com and ask. "Does the IFTA guide walk through a first-quarter filing for a carrier based in Ohio running into Ontario?" is the kind of question we get and answer before purchase, and it's why the refund rate stays low. Ask first. Buy second. Refund only if we still got it wrong.

Company details, for the record: FleetDoc USA LLC, 10 Exchange Place, Suite 1200, Jersey City, NJ 07302, phone +1 (201) 555-0134. Full legal identity and dispute-handling terms are on the Business Information page, and the contract terms that govern purchases are in the Terms of Use.